Last updated September 2, 2024

Delivery Policy

We try to aim for same day dispatch on orders placed before 2pm. This is our aim, not a guarantee. Items are dispatched Monday to Friday. Dispatch is subject to stock being available. We will inform you as soon as reasonably possible if there be a delay to dispatch due to lack of stock, payment related issues, address issues or any other unforeseen circumstances.

It is the purchasers responsibility to be available to receive the delivery and/or make every possible effort to collect the item if a delivery attempt is unsuccessful. If the item is returned to us, we reserve the right to charge additional postage costs to resend your order.

Postage costs have gotten increasingly expensive. In light of this, we do not charge the full amount to the customer. We take a small loss to try and balance the cost to you and the impact on us.

UK purchases

Items are dispatched via the most cost effective means. All orders under £40, the delivery charge is £3.99. Any order over £40 has free delivery.

EU and International purchases

Items are dispatched via Royal Mail International standard at the rate for your zone. For certain Zones, sending multiple products together can be more expensive than sending them individually, so we may send them separately.

Questions

If you have any questions concerning our return policy, please contact us at: PunkyDory@hotmail.com