We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange. Please see below for more information on our return policy.

Returns

All returns must be postmarked within fourteen (14) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

Return Process

To return an item, please email customer service at PunkyDory@hotmail.com with details of your return. We will then provide you with a return address. Place the item securely in its original packaging or a suitable alternative. Please note, you will be responsible for all return shipping charges, unless the item is faulty. We make every effort that each item is checked for defects before posting. We may ask to see photos of the item if it has arrived damaged. We strongly recommend that you use a trackable method to mail your return. We cannot gives refunds without proof it was posted if the item goes missing in transit.

Refunds

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least three (3) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed. The refund can only be issued to the original payment method. The timing for the refund to appear on your original payment method from instantaneous to several working days.

NOTE: Items marked as Vintage are Non-refundable.

Questions

If you have any questions concerning our return policy, please contact us at: PunkyDory@hotmail.com